LTL Shipping Policy

Shipping Policy

What is LTL Shipping?

LTL stands for less than truckload shipping. This method allows your large equipment to be transported along with other customers' shipments in the same truck, providing a cost-effective solution for oversized items that are too large for standard carriers like UPS or FedEx.

Eligibility for LTL Shipping

Your goods will likely be shipped via LTL if:

  • The weight of a single item exceeds 150 lbs.
  • The combined measurements of length + (width + height) * 2 exceed 165 inches.
  • The length of the item is more than 108 inches.

Shipping Schedule

  • In-stock items: Shipped within 4 business days. Ensure a valid phone number is provided for timely receipt.
  • Pre-sale items: Shipping date will be specified in the listing at the time of order.

Pricing for LTL Shipments

LTL shipping rates depend on the weight, dimensions, travel distance, and additional services like liftgate or forklift service. We offer competitive rates through our partnerships with major carriers.

Transit Times

Delivery times for LTL shipments range from 3 to 10 business days within the contiguous US.

Shipments may be warehoused temporarily during transit.

Extra charge Services(OMTech pay foy it)

  • Liftgate Service: Used when the receiving location lacks the facilities or dock to transfer freight from the trailer to the ground. Mandatory for freight over 100 lbs if no dock or forklift is available.

For the residential address, we will add a liftgate service for free.

  • Forklift and Flatbed Service: Necessary for very large and heavy goods (e.g., over 1000 lbs or longer than 63 inches) that cannot be unloaded with a liftgate alone.

You can prepare the forklift yourself or purchase the service from us.

Delivery Details

  • Residential Deliveries: Typically curbside drop-off.
  • Commercial Deliveries: Often dropped a few feet past the entrance.
  • Notification: Carriers will contact you to schedule an appointment before delivery. So please keep your phone accessible. If possible, kindly leave us an alternative valid phone number as a backup in case of any emergency.
  • Reception Confirmation: You or anyone over 18 must be present to sign for the receipt.
  • Inspection: Please inspect your shipment carefully upon delivery and note any visible damage on the carrier's Proof of Delivery before signing. Take clear photographs of the damage and contact the customer support team immediately to start the claims process.

Tracking and Modifications(Customer pay for it)

  • Tracking: Available on the carrier’s official website using the provided tracking number.
  • Inside Delivery: Directly to your garage or facility's entrance. Further movement or installation is not included.
  • Order Cancellation: Not possible once shipped. A 5% service fee applies for interception attempts. If unable to intercept, refuse the package and contact the customer support team. Returning a delivered package incurs a 15% restocking fee, including return postage.
  • Address Changes: Free before shipping. A 5% fee applies after a tracking number is generated. If the address cannot be revised successfully, the cost will be refunded.

Special Requests and Issues

  • Military Shipments: We provide shipping to military bases, with advance notification required during order placement.
  • Specific Delivery Date: Can be requested during the carrier's call.
  • Missed Deliveries: Additional fees may apply if rescheduled more than 3 days after arrival. Goods will be returned if delivery cannot be completed multiple times.
  • Delayed or Lost Shipments: Contact the customer support team if tracking shows no updates for over 7 business days or you have not heard from the carrier and the estimated delivery date has passed.


  • Return Pick-ups: Let us know the date when your return can be arranged. Carriers take 1-3 days to arrange pickup, usually in the afternoon.


This comprehensive policy ensures that you understand every aspect of our shipping procedures, helping you manage your LTL shipments effectively.