Acquisition News

OMTech is acquiring Preenex and Orion Motor Tech’s line of laser machines, unifying all engraving products and services under OMTech Laser.

Serving the Laser Engraving Community

We began our journey as a division of Orion Motor Tech, quickly growing into the largest online seller of laser engravers. We saw significant demand for US-based customer service and technical support, so we founded OMTech with skilled laser technicians and 30-year industry veterans out of Anaheim, California. Our mission: to make quality laser machines accessible to all.

The OMTech Community is Born

Our exciting startup quickly grew into a trusted small company. We developed an exclusive factory partnership to continuously implement product improvements and advance quality assurance. Hobbyists, small businesses, and schools nationwide have come together in online forums and social media groups to build a network of engravers that share knowledge and solve problems together. As the community grows, OMTech users like you are proving that professionally capable machines don’t have to come with a high price tag.

Finding Success with OMTech

OMTech users have started flourishing businesses and found great success with our machines and technical assistance. For this reason, we have acquired Preenex and Orion Motor Tech’s lines of laser machines to provide OMTech’s trusted service to the greater community that made us the brand we are today. In the coming months, our US support team will expand to serve all customers, whether from our website, Amazon, eBay, or elsewhere.

Moving Forward as One

We’re still striving to serve artists and makers building businesses out of backyard sheds and garage workshops. We’re working on exciting innovations to keep OMTech users on the cutting edge of laser craft because we understand that our growth is inseparable from your success. By making quality engraving machines accessible to all, we empower artisans and creatives to unleash limitless laserworks. OMTech — Beaming with Possibilities

Customer and Technical Support

As or right now, we cannot offer free technical support to customers of eBay/Amazon. However, we will offer Virtual Technical Support sessions for $49.99 (45 min.). You can book your appointment here.

Customers from eBay/Amazon can email their questions to help@cs-supportpro.com, until we can enable platform-wide support.

Shipping

This will depend on the platform, as eBay and Amazon may include additional fees.

Liftgate is included for Amazon purchases; however, there will be a fee for eBay purchases.

Warranty

Yes, customers will receive a 2-year warranty on machines and a 1-year warranty on parts for machines of 80W and above. They will receive a 2-year warranty on machines and a 6-month warranty on parts for machines of 70W and under.